Return Policy

Return & Refund Policy

We want you to be happy with your purchase. Please read our policy carefully before completing your order.

Return Window

We accept returns within 14 days of delivery. Items must be in their original condition and packaging.

Restocking Fee

Returns may be subject to a restocking fee of up to 20%.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Cut chain
  • Broken strands
  • Beading kits
  • Books
  • Partial lots

Final sale items are clearly marked before purchase.

Return Shipping

The buyer is responsible for return shipping costs and any loss in value during transit.

Refunds

We do not offer exchanges. Eligible returns will be refunded to the original payment method or issued as a store gift card.

How to Start a Return

Please contact us through our Contact page to initiate a return request.